Customer service

 

Transporting logs to our mill is a very important department of our business. Rene Bernard inc. is constantly improving and finding solutions to the difficulties of our carriers.

Not only logs but lumber transportation is very important to the success of our partners and clients. Delivery schedule, appropriate shipping, quality products are being delivered to our customers.

Service

We manage our own truck dispatching system through a specially designed software created to facilitate our lumber and log transportation;

Custom clearing

Our dispatch department will take care of all the necessary to clear customs for every load of logs coming from the USA.

List of loads available

Every week we send by e-mail or fax, a list of all loads ( sawlogs & lumber ) available to all our carriers (if desired) ; This tool allows our carriers to access our website and view at any time the list of loads available.

Unloading

By clicking on the I-cone "UNLOADING SCHEDULE" you will see a list of schedule according to your product and destination.

Quick Direct Deposit

We offer the service of electronic funds (wire) transfer in the currency of your choice (USD or CND). Your payment is transfered directly into your account at no cost to you. You will receive a confirmation by fax or email;

Dispatch

Dispatch is available on weekdays from : call Martin Drolet 7 :30 AM until 5 :00 PM at: 418 774-3365; evening from 6:00 to 8:00 pm 418 774-1604 martin@renebernard.com

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